Cancellation Policy for Passengers

 

If you no longer need a ride, you may cancel it through the app. In certain cases, a cancellation fee will be applied in order to compensate the driver for time and gas spent.

To cancel a ride, tap the caret in the top right corner of the app, and select ‘Cancel.’

 

Passenger cancellation fee
 

You're charged a 100 NOK fee for canceling a ride if it meets the following criteria:

1. More than 5 minutes pass since you request the ride.

2. The driver is on time to arrive, within 5 minutes of the ETA.

 

No-show fee
 

You're charged a 100 NOK fee for a no-show if it meets the following criteria:

1. The driver arrives to pick you up.

2. The driver waits at least 5 minutes.

3. The driver attempts to contact you via phone or through text message.

 

How to dispute a cancellation fee
 

If you believe you were wrongly charged a cancellation fee, we’re happy to look into it. Please send us a message with the following information:

1. Time and date of the ride

2. Name of the driver

3. A brief description of what occurred

​